Shipping policy
Thank you for shopping with us! Below you’ll find everything you need to know about how we process, ship, and deliver your order. If you have any questions, our support team is always happy to help.
Order Processing Time
All orders are processed within [1–3 business days] (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please note that processing times are separate from shipping times.
Shipping Methods & Delivery Timeframes
We currently offer the following shipping options:
-
Standard Shipping: Estimated delivery within [7–12 business days]
-
Express Shipping (if available): Estimated delivery within [3–7 business days]
Delivery times may vary depending on your location and shipping carrier. Please note that these timeframes are estimates and not guaranteed.
Shipping Costs
-
Standard Shipping: [FREE]
-
Express Shipping: [free]
Shipping costs will be calculated and displayed at checkout before you complete your purchase.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.
If you do not receive tracking information within [3–5 business days] of placing your order, please contact us and we’ll be happy to assist you.
International Shipping
We currently ship to:
-
[Canada]
-
[United States]
-
[International locations – specify if applicable]
International delivery times typically range from [7–20 business days], depending on the destination.
Please note:
-
Customers are responsible for any customs duties, taxes, or import fees that may apply.
-
Delivery times may be extended due to customs processing.
Delivery Delays & Issues
While we work hard to ensure timely delivery, delays can occasionally occur due to:
-
High shipping volumes
-
Weather conditions
-
Carrier delays
-
Customs processing (for international orders)
If your order is significantly delayed beyond the estimated timeframe, please contact us and we will investigate the issue promptly.
If your package is marked as delivered but you have not received it, we recommend:
-
Checking with household members or neighbors
-
Contacting the shipping carrier directly
-
Reaching out to us for further assistance
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at [abhishekboora27@gmail.com before the order ships.
We appreciate your trust in us and are committed to making your shopping experience smooth and reliable. Thank you for choosing our store — we look forward to serving you and your pets! 🐾