Refund policy

Return & Refund Policy

Effective Date: 1 march 2026
Website: [popet.ca]
Contact Email: [abhishekboora27@gmail.com]

At [popet.ca], your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help with a fair and simple return process.

1. Return Eligibility

To be eligible for a return:

  • The item must be returned within [30 days] of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all tags and accessories included.

  • Proof of purchase (order number or confirmation email) is required.

We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Used pet accessories or bedding

  • Grooming or hygiene-related products once opened

  • Personalized or customized items

  • Items marked as “Final Sale”

If you’re unsure whether your item qualifies, please contact us before initiating a return.

3. Return Timeframe

You must request a return within [7–14 days] of receiving your order.

After your return request is approved, the item must be shipped back within [5–7 days].

4. Return Shipping Costs

  • If the return is due to a change of mind, customers are responsible for return shipping costs.

  • If the item is damaged, defective, or incorrect, we will cover the return shipping cost.

Shipping charges paid at checkout (if any) are non-refundable unless the return is due to our error.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within [48 hours] of delivery.

  2. Provide your order number and clear photos of the issue.

  3. Our team will review and arrange a replacement or refund as quickly as possible.

We are committed to resolving such issues fairly and promptly.

6. Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • Refunds typically take [5–10 business days] to reflect, depending on your bank or payment provider.

If you have not received your refund after this period, please check with your bank before contacting us.

7. Exchanges

We offer exchanges for eligible items, subject to stock availability.

If you would like to exchange a product:

If the desired item is unavailable, we will offer a refund instead.

8. Order Cancellations

Orders may be canceled within the relative time of placing the order. Once the order has been processed or shipped, cancellation may not be possible.

9. Contact Us

For any return or refund inquiries, please contact:

Email: [abhishekboora27@gmail.com]
Website: [popet.ca]

We value your trust and strive to make your shopping experience smooth and worry-free. Your pets deserve the best — and so do you. 🐾